Process Optimization Manager, Hybrid Role Toronto

Drive operational excellence as the Process Optimization Manager at Manulife in a hybrid setting in Toronto.

Enhance service quality through targeted improvement initiatives within Retirement operations. In this strategic role, you will lead mid-sized optimization projects and mentor Business Process Analysts.

Your expertise in process analysis, Lean, and Six Sigma will empower you to identify bottlenecks and implement effective automation solutions, ensuring compliance and operational efficiency.

Key Responsibilities

• Analyze and improve current business processes
• Implement automation to enhance controls and reduce costs
• Develop transparent documentation and SOPs
• Provide leadership to Business Process Analysts
• Collaborate with cross-functional teams to support transitions

Requirements

• Bachelor’s degree in business or engineering
• Lean Six Sigma Green Belt certification
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