Process Specialist - WFM (Alabang) | Onsite

Qualifications: 

• Bachelor's degree graduate, any field. 
• 3 years of WFM experience, preferably in BPO/Shared Services. 
• Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting 
• Knowledge with using WFM Scheduling tools (Verint, Genesys,  IEX, Aspect, or the like) is a plus 
• Has strong knowledge with MS Office Tools (Excel in particular) 
• Amenable to work in shifting schedules. 
• Amenable to work ONSITE (Alabang). 
• Able to start ASAP 
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING IF ANY. 

Responsibilities: 

• Ensure that their business partner's workforce is staffed optimally by creating forecast and staffing models, providing analytical support for business initiatives as ...