Process Trainer - Assistant Manager - Merchant Lending

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.Role Summary:We are seeking an experienced Quality & Training Lead to drive service excellence across our contact center operations. The ideal candidate will manage call quality programs, design and deliver training initiatives, coach teams, and ensure continuous improvement and operational performance.The candidate must have strong proficiency in Kannada and Telugu and a solid understanding of contact center operations. Knowledge of additional South Indian languages (Tamil, Malayalam) or other regional languages will be an advantage.Key Responsibilities:1) Quality Management- Develop, implement, an...