Product & Customer Support Executive

The Product Executive is responsible for supporting the end-to-end lifecycle management of Datwyler’s core products and services. This role ensures product competitiveness, operational excellence, accurate documentation, and strong cross-functional collaboration across engineering, sales, operations, and global product teams. The position also plays a key part in enhancing customer experience through proactive post‑sales support and effective stakeholder communication.

A. Product Management & Development

• Support end-to-end product ownership for core products and services, focusing on continuous improvement of customer experience.
• Work closely with business stakeholders, including Management, Sales, Supplier Chain, Engineers to identify inefficiencies, propose improvements, and execute strategic product initiatives.
• Analyze product performance metrics such as turnover, prof...