Product Delivery Manager

Product Delivery Manager
Role Overview
The Product Delivery Manager is responsible for overseeing and delivering the complete onboard guest experience across assigned cruise ships. Working in line with company standards and guest expectations, the role ensures the successful preparation, execution, and continuous improvement of the onboard product and service offering.
In partnership with the Head of Guest Experience, Head of Hotel Operations, Procurement, and the Chief Experience Officer (CXO), the Product Delivery Manager ensures operational excellence, brand consistency, achievement of KPIs and revenue targets, and the delivery of an exceptional cruise experience for every guest.
Key Responsibilities
Guest Experience & Product Delivery
Take full ownership of the end-to-end onboard guest experience, ensuring delivery aligns with corporate standards and brand expectation
Work closely with internal stakeholders to maintain onboard service standards, ensure comp...