Product design lead: customer experience & team leadership

Engage with business stakeholders to clarify needs and requirements, and, jointly with the Head of Product Design, establish a clear scope, creative brief, and project plan for projects. Manage the day-to-day delivery of design output against the plan, continuously interrogating design quality and customer experience to deliver high-quality output at each project stage. Work closely with business and technical stakeholders to ensure the project aligns with their needs and requirements. Take ownership of the customer experience within the project and constructively challenge business and technical decisions to ensure the best possible experience for customers. Lead the project team by aligning, managing, and coaching designers, prototype engineers, copywriters, and other team members; support them in setting goals, overcoming obstacles, and delivering outstanding outcomes, while ensuring a fully unified end product. Develop and nurture relationships across teams and disciplines to promo...