Opportunity Description
Headquarters: London
Kraken powers innovative global developments in energy and focuses on creating a smart, sustainable energy system. Our operating system optimises renewable generation, the grid and enables utilities to provide excellent customer experiences, transforming the energy industry worldwide.
As Director of Product Management – AI Customer Service Agents, you will drive the vision, strategy, and execution of Kraken’s AI‑powered customer service agent products, including AI‑augmented human agents, autonomous chatbots and voice agents. You’ll guide a team to develop intelligent agents that deliver seamless, human‑like interactions while balancing accuracy, efficiency, and trust. This high‑impact role requires deep expertise in AI‑driven products, customer service automation, and large‑scale enterprise deployments. You will collaborate with engineering and client delivery teams to build and scale industry‑leading AI customer service agent so...