Product Implementation Manager

Product Implementation Manager – Fidelity Clearing Canada (FCC)

Location: Toronto (483 Bay Street) until late 2026; thereafter Mississauga (3 Robert Speck Parkway). Flexible hybrid schedule.

Responsibilities

• Manage product, feature and service roll‑outs across FCC's portfolio.
• Collaborate with product solutions managers, marketing, training, and support teams to develop go‑to‑market strategies and roll‑out plans.
• Assist in internal training and documentation for operational and technical support staff.
• Work with clients to ensure successful deployment of new services and features within their organizations.
• Respond to, manage, and report product‑related client feedback; evaluate items for future deliverables.
• Maintain deep understanding of FCC’s products, act as product partner for Support and Strategic Account Management teams.
• Define and measure Objectives and Key Results (OKRs) as part of imple...