Opportunity Description
Responsibilities Product strategy & vision Define a compelling product vision and value proposition for customers and partners. Build and own a clear, outcome driven 12month roadmap. Prioritise opportunities driving growth, customer retention, accelerate ARR, and sharpen our competitive edge. Bring forward thinking on AI/ML, predictive analytics and automation to differentiate our offering. Align product direction with business strategy, integration priorities and channel first ambitions. Commercial leadership Create data driven business cases; clearly articulating opportunity, impact, risks, effort and expected ROI. Collaborate closely with sales, marketing, channel, customer success & support teams to validate demand and evaluate tradeoffs. Own and improve core KPIs including adoption, usage, retention, churn risk, NPS/CSAT and ARR. Customer, channel & market insight Build a deep understanding of MSPs, VARs, distributors, and SMB customer environments. Transform customer feedback, te...