Product Operation Specialist

About the team

Local Service supports TikTok’s vertical local services search business, serving global users’ local service discovery needs. Centered on user intent understanding, the team conducts user-centric experience evaluations and assesses model and strategy capabilities to identify key gaps and opportunities in search performance. In close partnership with Product and Engineering, we define, optimize, and iterate search product features and strategies to deliver accurate, high-quality local content and services, driving better user experience and business outcomes. Responsibilities:
- Evaluate search user experience from the user’s perspective, and identify opportunities to improve for product features and strategies, collaborating with PM and RD teams and driving improvements of the key product metrics;
- Conduct local user research, gather and analyze search user feedback data, and provide real user insights for product decision-making;
- Monitor and analyze c...