Opportunity Description
Overview
My client based in Cape Town (North) is currently looking for a Product Operations Lead to join them on a permanent basis (4 day in office).
We are seeking a Product Operations Lead to drive operational excellence across our product portfolio. This pivotal role ensures smooth execution, customer‑facing stability, and alignment with business goals, while leading a team of Business Analysts and operations professionals.
What You’ll Do
- Shape Vision & Outcomes
- Align product goals with business objectives and performance metrics
- Communicate product vision clearly across teams and stakeholders
- Ensure customer‑facing components deliver agreed business outcomes
- Safeguard Stability
- Identify and elevate risks early to prevent disruption
- Maintain SLA adherence and implement corrective actions when needed
- Propose mitigations to ensure operational stability
- Lead B...
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