Product Owner - Disruption Management

The Product Owner Disruption Management is responsible for defining and delivering the digital vision for how the airline handles irregular operations (IROPS). The role will bridge the gap between complex operational constraints and a seamless & empathetic passenger experience. Your goal is to automate recovery processes, reduce manual intervention in contact centers, and provide real-time self‑service solutions for guests.

• Own the end-to-end roadmap for disruption tools including automated re‑accommodation, digital meal, hotel voucher, and proactive communication triggers.
• Act as the primary link between Integrated Guest Control, Guest Relations, Airport Operations, and Digital IT teams.
• Design intuitive digital flows that allow guests to rebook flights or claim compensation in just a few clicks, reducing dependency on voice channels.
• Define and track KPIs such as Automated...