Opportunity Description
Responsibilities
- Manage backend platform operations including account setup, user management, promotions, credit allocation, and operational configurations.
- Monitor daily platform activities and ensure smooth operational performance.
- Handle customer enquiries, user issues, and operational support requests in a timely and professional manner.
- Support the Product Manager in platform operations, feature testing, workflow implementation, and system coordination.
- Coordinate with external platform partners, vendors, and internal teams regarding operational and technical matters.
- Assist in tracking platform usage data, transactions, credits, promotional activities, and payment records.
- Support troubleshooting processes and elevate technical issues when necessary.
- Maintain accurate operational records, reports, and documentation.
- Assist in testing new platform features, operational workflows, and system upda...
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