Product Quality Engineer (Customer Complaint)

This role is part of the Product Quality Management & Engineering team within the Integrated Circuit Solutions (ICS) business group. The team is responsible for ensuring the quality and reliability of analog and mixed-signal IC products used across automotive, industrial, consumer electronics, IT, and telecommunications applications.

As a Product Quality (Customer Complaint) Engineer, you will focus on managing and investigating customer-reported product issues. You will act as the technical interface between customers, quality teams, and internal engineering functions to drive failure analysis, identify root causes, and implement effective corrective and preventive actions.

In addition to customer complaint handling, the role supports broader product quality activities such as data analysis, reliability monitoring, and New Product Introduction (NPI) support to improve product robustness and maintain strong customer trust.

What You Will Do