Product Specialist, SME (Billing, Payment & TTO)

About the team

The Monetization Product Operations (MPO) is responsible for Customer Support and Tools & Workflows within Product Strategy & Operations team. Its mission is to provide Best in class advertising experience by ensuring excellence in customer service and streamlining process & tools to ensure smooth operations.
The team collaborates with Sales to provide post-sales support and works closely with product team on product improvement through feature requests and management of bugs. Responsibilities
AI Automation & Product Quality
- Drive the Billing & Payment domain toward 80% automated reply coverage — Creating automated response, identifying gaps in current automation, defining the scope for AI-handled interactions, and working with product and AI teams to close the delta
- Review and improve AI-generated automated replies for accuracy, tone, and resolution quality across Billing & Payment and TTO domains
- Collaborate with AI and product teams to refi...