Product specialist – software support & client success

What you'll do: Support bespoke software products remotely and onsite when required Investigate, troubleshoot and resolve software support queries Own helpdesk tickets from logging through to resolution Manage and administer SQL-rich environments, including scripting and database administration Perform software testing before product releases and updates Deploy product upgrades, installations and new software releases Train and support clients on software functionality and best practices Collaborate with internal departments to drive fast, effective solutions Escalate issues appropriately while maintaining excellent client communication Identify opportunities to improve processes and customer outcomes Technical requirements: Minimum 2 years' experience working with Microsoft SQL Express / SQL Server / SQL scripting Previous software support, application support, or technical helpdesk experience Understanding of ticketing systems, call lifecycle management, and IT support processes Expo...