Product Support Engineer (all genders)

This Product Support Engineer position is responsible for providing Level 3 technical support for the XDS, Guardian (IGS) and PIC iX portfolios. In addition to resolving complex technical issues, the role contributes to the development and refinement of the organization’s overall product support strategy and oversees the execution of associated support processes.
The incumbent will participate in product design activities to ensure long‑term supportability and will be accountable for delivering training programs and maintaining Level 3 support procedures. Product Support Engineers play a critical role in organizational performance through the quality of their technical expertise, the effectiveness of the support services they deliver, and their strong commitment to customer service.
**As the Product Support Engineer (for XDS / IGS / PIC iX), you are responsible for:**
+ Working closely with cross-functional organizations (i.e.: Development Engineering, Marketing, Supply Chain,...