Product Support Manager (Gift Card)

Job Function:

Is responsible for supporting the Business Unit Head in driving the planning, coordination, and execution of gift card and certificate initiatives. The role involves cross-functional collaboration across departments such as Marketing, Sales, Finance, Legal, IT, and Customer Service, as well as coordination with platform providers, SM Retail & companies within the SM network. This role ensures that all projects and programs related to the gift card portfolio are efficiently managed, aligned with business strategy, and executed on time.

Responsibilities

Strategic Support

• Execution partner of the Business Unit Head.
• Coordinate, support and prepare reports, business reviews and updates.
• Provide analytical support to the business unit.

Cross-Functional Coordination within SM Network

• Serve as central point of coo...