Product Support Manager Global Grade 12

Key Outputs

• To run the after sales department and ensure adherence to good customer service protocol, and generate turnover, Leading the service operational team in a branch, giving stakeholders a targeted return on investment;

• Development and marketing of component rebuild products and solutions to all internal and external customers;

• To provide solutions for all Caterpillar equipment customers and to increase parts and service sales;

• To drive profitable parts and service growth within the organization by realizing targeted returns for all key stakeholders; providing all EMP and non EMP customers with the lowest total owning and operating costs over the life of the machine

• Generate parts and service turnover.

• Manage the Customer Service Representatives.

• General administration and management of the d...