Product Support Representative

Description
Create a positive customer experience by providing technical troubleshooting, product selection, and warranty repair/replacement.; Contribute to the call center to ensure customer commitments are met promptly.; Provide technical support for consumer product lines.; Drive positive consumer experience through technical support via phone and email.; Answer product questions including features, benefits, installation, and interaction with other products.; Execute call center documentation and processing.; Resolve customer questions, provide remote troubleshooting, and respond to emails and voicemails.; Assist in the development of FAQs and troubleshooting guides.; Review product training presentations.; Organize and document processes and procedures.; Assist in reviewing manuals, technical bulletins, and technical marketing artwork to ensure positive customer experience and accuracy.; Troubleshoot and diagnose using schematics, wiring diagrams, and assorted tools.; Ensure ti...