Product Support Specialist

Podium is hiring a Customer Support Specialist to assist our customers with troubleshooting and maximizing the value of our platform.

What you will be doing

• Answer how-to questions and troubleshoot the Podium platform for customers.
• Deliver a human‑first experience and resolve issues through voice and written interactions across chat, email, phone, and Podium tools in a timely and accurate manner.
• Become an expert in Podium products at both a technical and customer use‑case level.
• Proactively identify opportunities to help customers maximize value from Podium and suggest new ways to work smarter.
• Work with Podium to increase organizational efficiencies, share feedback, and help others work smarter while driving customer value higher.
• Collaborate with cross‑functional teams (Sales, Onboarding, Account Management, Retention, etc.) to increase customer engagement and contribute to retaining customers long term...