Production Services Analyst - Aiden

Job Description

What will you do?

• Responsible for ensuring maximum system availability, prompt and accurate remediation and response to issues and requests
• Proactive management and governance of our applications and platforms, driving IT governance and de‑risking initiatives
• Leverage automation to drive efficiency and to improve the soundness of our operating environment
• Ensure strict adherence to standard operating procedures, standing order guidelines, and governance best practices
• Liaise between Business, Technology, Compliance, Surveillance, and Functional groups to conduct regular reviews to help evolve our platform and ensure connectivity required to achieve our collective objectives
• Provide effective incident, problem and release management and regular project updates to stakeholders and the business while providing white‑glove service to our business users
• Lead effective knowledge sharin...