Production Support Analyst - Mainframe

Responsibilities: To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc. To provide support during end of day batch run To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident. To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.
Requirements: Must have: - Bachelor's degree of Computer Science or Engineering Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry. Good and assertive communicator in speaking & writing. Good analytic and pr...