Opportunity Description
Position Overview:
We are seeking a highly motivated and technically proficient Production Support Analyst to join our dynamic team. This role is at the forefront of our payment hyper care team, ensuring the stability, integrity, and performance of our critical payment systems. The ideal candidate will be a proactive problem-solver with a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, global environment.
Key Responsibilities:
Stakeholder Management: Collaborate effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.
Client Communication: Serve as a technical point of contact for clients, providing timely updates and heads-up notifications on production issues via Symphony and other official communication channels.
Production Monitoring: Proactively monitor end-to-end payment f...
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