Production Support Analyst

Job Role
:-Production Support Analyst
Job Location
:- Singapore
Experience
:-5+ Years
Roles & Responsibilities:- Provide application and production support for enterprise systems. Monitor applications and infrastructure using observability and monitoring tools. Investigate, troubleshoot, and resolve incidents within defined SLAs. Perform root cause analysis and implement preventive measures. Support incident, problem, and change management processes in line with ITIL practices. Collaborate with development and cross-functional teams to resolve technical issues. Perform data analysis using SQL and databases. Participate in on-call rotations and provide weekend support when required.
Skills & Technical Competencies:- Proficiency in Java and related frameworks. Knowledge of Full Stack Java development. Experience with databases such as MySQL, Oracle, Cassandra, and PL/SQL. Familiarity with Artificial Intelligence and Machine Learning concepts. Experience with monitori...