production support engineer (weekends/ shifts) #IKR

Successful Applicants must be comfortable with working on rotation shifts and weekends as and when required.

• L1 & L2Production Support Engineer
• Migrating Cisco T severs to latest new servers.
• Act on Day-to-Day House Keeping tasks by using tools & scripts
• Address Tickets with in SLA and Resolving tickets
• Analyze Problems & elevate to appropriate Levels.
• Report Bugs & follow through with Development for fixes
• Trouble ticket Management and Defect resolution as per agreed SLA.
• Bringing required application support /DBA /OS Support personnel during problem resolution.
• Provide Support in L2 Level depending on the priority of the issues to meet Client’s SLA.
• Involved in code level investigation of the jobs (UNIX, Shell Scripting, SQL, PL/SQL).
• Writing the shell scripts and SQL queries according to the customer requirement.
• Any other ad...