Production Team Leader

Job title: Team Leader

Account: UK Financial Customer Service

Work set up: 100% Onsite at Eton Centris, Quezon City

Work shift: Shifting schedules, UK time

Salary: Up to 40,800 package depending on experience

Start date: 30-Mar

Qualifications

• Bachelor's Degree
• Minimum of 2 years' work experience in US/UK banking operations and team handling in a call center or shared services environment
• Sound knowledge on the banking domain and understanding of processes and bucket flows
• Good to have: Exposure to US or UK banking industry
• Not a job hopper
• Must not be a present or former employee of Wipro

Key Responsibilities

• Manage and lead a team handling financial/banking accounts
• Monitor KPIs, productivity, and quality metrics
• Analyze collections data and reports to drive performance
• Ensure compliance with banking laws,...