Professional Services Engineer

The Professional Services Engineer will be responsible for close collaboration with clients, vendors, and internal teams to implement, support, and optimize banking technology solutions across multiple platforms. The ideal candidate will be proactive, detail-oriented, and able to handle complex technical challenges while delivering high-quality customer service.

Responsibilities

• Install, configure, customize, and troubleshoot banking applications including VCP LITE, NDC‑DDC, VCP KIOSK, NDC‑DDC Probase, Procashin, Prochequein, Protopas, WEBEXT, Prorkl, Vynamic View, and Vynamic SecuritySupport.
• Conduct proof of concept (POC) for new products.
• Perform user acceptance testing (UAT) and obtain EMV ADVT MTIP certifications.
• Plan, schedule, monitor, and manage projects to ensure successful business solution implementation.
• Conduct root‑cause analysis on escalated issues and provide permanent resolutions.
• Research and con...