Professional Services Engineer

DUTIES & RESPONSIBILITIES

• Install, configure, customize and troubleshoot banking applications including:
  • VCP LITE NDC-DDC
  • VCP KIOSK NDC-DDC
  • Probase Procashin Prochequein Protopas WEBEXT Prorkl
  • Vynamic View and Vynamic Security
• Support Proof of Concept (POC) for new products User Acceptance Testing (UAT) and EMV ADVT/MTIP certifications.
• Plan schedule monitor and manage projects to ensure successful business solution implementation.
• Conduct root-cause analysis on escalated issues and provide permanent resolutions.
• Research and contribute to technical proposals and solution documentation.
• Maintain and administer tools required for deployment and support of solutions.
• Respond to customer inquiries through multiple channels and resolve issues within SLA timelines.
• Collaborate with vendor support teams for software updates patches and issue resolut...