Program Director, Voice of the Customer (VoC) Insights

**Program Director, Voice of the Customer (VOC)**

**Location:** This role requires associates to be in-office **3 days per week** , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office

_Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law_

At Elevance Health, we simplify healthcare and improve lives. The **Program Director, VoC (Voice of Customer) Insights** leads our enterprise VoC operating model to reduce Consumer Effort across calls, chat, and digital interactions. You’ll run a cross-fu...