Program Specialist (Trainer)

Summary The incumbent serves as the AMSA Training Administrator and Auditor for VA Community Care (VACC) at the Atlanta VA Health Care System with specific program responsibility in the areas of training course development, modification, deliver, evaluation, and operation of all administration training programs within the service line. Coordinate efforts with each service line, as it pertains to the Scheduling Directive and Community Care Field Guidebook. Responsibilities Major duties include, but are not limited to: Train new and existing staff on Community Care scheduling processes, including consult management, appointment coordination, and documentation requirements. Provide hands-on instruction for scheduling systems such as VistA, CTM, CPRS, HSRM, EPSI, EPS, RefDoc and any third-party administrator portals (TriWest, Optum). Teach staff how to verify eligibility, review consults, interpret scheduling instructions, and follow required VA Community Care timelines. Develop clear trai...