Project Lead Deskside Support Manager

**Description**

Leidos, Inc. is seeking a Deskside Support Manager who would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of Deskside support, ensuring timely and effective resolution of user issues by managing workflows, monitoring performance metrics, training staff, and collaborating with other departments to maintain high customer service standards.

**Primary Responsibilities:**

+ Ensuring the successful delivery of Desk Side Support services to a federal customer.
+ Performing at the customer site in Rockville, MD, the Deskside Support Manager will interface daily with Federal customers up to and including political appointees to ensure that they receive the best possible IT services.
+ Leading a team of 25-30 Deskside Support technicians that supports a wide range of customers at headquarters in Rockville, MD, and 5 remote field locations. The Desk Side team is responsible for providing T...