Project Leader (ITSM Process Administrator) (Onsite)

Estimated Duration: 12+ months with possible extensions

Work Setting: % of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client.

Only candidates able to relocate as required should apply to avoid removal from future consideration.

Required:

• Availability to work % of the time at the Client’s site in Boca Raton, FL (required);

• Experience in planning, coordinating, and documenting changes within complex IT environments. (5+ years)

• Experience with risk assessment, change evaluation, and post-implementation review processes.

• Experience in incident detection, prioritization, and resolution.

• Experience in minimizing business impact through efficient response and escalation procedures.

• Experience in problem analysis, root cause identification, and long-term remediation strategies.

• Experience in driving proactive measures to prevent f...