Project Manager – Customer Care & Aftersales (f/m/x) @ Carl Zeiss Extended Reality (XRX)

At ZEISS Extended Reality (XRX), a newly established global Strategic Business Unit in the scale-up phase, we are dedicated to innovation and excellence. Our goal is to delivercutting-edgeXR vision correction and optical systems to consumers around the world, ensuring we are the preferred partner in the XR market. We empower our customers and individuals with solutions that enhance productivity and change the way we work and live.

The purpose of this position is to build and scale a high-performing, customer-centric aftersales ecosystem for ZEISS Extended Reality’s global business. The role ensures that customer care, which covers topics such as warranty set-ups, complaint and escalation management, and service operations are strategically aligned, operationally robust, and ready to support innovative hardware products in a direct-to-consumer environment. By leading cross functional initiatives and driving system and process excellence, the position enables consistent service...