Protege Trainee

Requirements

Education: Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or a related field.

Years of Experience: Minimum of 3 to 5 years of working experience in an IT Helpdesk, Technical Support, or IT Service Delivery environment.

Certifications (Highly Desirable): ITIL v3/v4 Foundation or Intermediate certification (Mandatory for process alignment).

CompTIA A+, Network+, or relevant cloud/system administration certifications (e.g., AWS, Azure, Microsoft 365).

Integrated Operations Center (IOC)

Provide Customer Service/Helpdesk Level 1 system support and Level 2 support where required for applications and systems in accordance with the agreed Service Level Agreement (SLA) to ensure system availability, reliability, and service continuity.

1. Act as the first point of contact for users, managing and resolving system issues, service requests, and use...