Provider Relations Walkthrough Representative

Job Description:


The Provider Relations Walkthrough Representative serves as a key liaison between Medicaid providers and the project team, ensuring accurate communication, timely issue resolution, and support throughout the provider enrollment process. This role requires strong problem-solving abilities, excellent customer service skills, and a thorough understanding of Medicaid programs and policies.


Responsibilities:
+ Act as the primary liaison for Medicaid providers, ensuring clear and effective communication.
+ Research, investigate, and resolve provider questions, requests, and issues with a focus on provider enrollment.
+ Identify root causes and implement resolutions for provider inquiries and challenges.
+ Educate providers on applicable policies, procedures, and program updates.
+ Maintain comprehensive knowledge of Medicaid programs, processes, and guidelines.
+ Handle customer requests promptly while maintaining a positive pr...