Opportunity Description
Pure Email/Chat Agent (Non-Voice) Newbie Friendly
Caldwell Communications Consultancy Philippines
On-site - Paranaque
No Exp Required
High/Senior High School Full-time
Job Description
We are looking for a motivated and detail-oriented Email/Chat Support Agent to handle customer inquiries through email and live chat platforms. This is a non-voice role , making it ideal for applicants who prefer written communication. Training will be provided, so this position is newbie-friendly .
Key Responsibilities
- Respond to customer inquiries via email and chat in a timely and professional manner
- Provide accurate information regarding products, services, and policies
- Resolve customer concerns and issues through written communication
- Document and update customer records in the system
- Escalate complex concerns to the appropriate department when necess...
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