QA Supervisor - Lean QA & Process Improvement

Confie is seeking a Quality Assurance Supervisor in Tijuana to lead QA operations for internal business lines, ensuring accuracy and compliance across operations. Ideal candidates should have a strong call center background and advanced English skills, along with expertise in continuous improvement methodologies.

Responsibilities include establishing risk-based sampling plans, conducting analytical reviews, and leading improvement initiatives to enhance performance. The role involves mentoring team members and creating a positive work environment.