Quality Analyst with Bilingual Proficiency

Join Sun Life as a Bilingual Quality Analyst in this collaborative and dynamic hybrid role. Your expertise in long-term disability claims will be essential in ensuring quality assurance.
In this position, you will independently assess Disability claims files and ensure operational practices align with national standards. Your role involves reviewing claim decisions, meeting service levels, and contributing to quality improvement recommendations. Experience and bilingual proficiency are required for frequent collaboration with English and French-speaking colleagues.
Key Responsibilities:
• Conduct audits focusing on case management principles
• Review claim decisions for quality and compliance
• Achieve quality and timeliness service levels
• Identify trends and suggest actionable improvements
• Contribute subject matter expertise during process inquiries
Requirements:
• 3-5 years in Long Term Disability Claims Management
• 3+ years of Disability Case Manag...