Opportunity Description
About this role:
Wells Fargo is seeking a Quality Assurance Administrator
In this role, you will:
Wells Fargo is seeking a Quality Assurance Administrator
In this role, you will:
- Monitor and evaluate the quality of inbound or outbound customer calls
- Document quality issues and performance measures for management review
- Oversee a group of service monitors
- Provide information and assists in the feedback and formal education process of other staff
- Work closely with both internal and external customers to meet their service needs
- Act as a subject matter expertise
- Provide information and assist in the feedback and education to staff
- 2+ years of Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Commerce graduate...
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