Quality Assurance Analyst

Liberty Mutual’s GRS Capability Center Operations (GRS - CCO) team has a centralized Quality Assurance (QA) function to support QA work for various processes within Liberty Mutual, QA team is responsible for performing second level QA audits for underwriting operations (i.e. Policy Booking, Endorsement, Submission and other UW tasks) executed by BPO teams for different regional market (UK, Europe, MENA and APAC) business lines.

For that new QA function under GRS CCO, we are looking for experienced and detail-oriented Quality Assurance Analysts (QA) to perform QA audits. The QAs will be part of a specialized quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners. This function serves as an escalation layer and provides assurance beyond the standard work done by BPO Teams.

Responsibilities

• Conducts monthly quality reviews/aud...