Quality Assurance Consultant

ABOUT THE COMPANY
Lotus People are delighted to partner with one of our favorite clients – an innovative and forward-thinking life insurance business that’s transforming the way insurance operates. Known for their exceptional service standards and commitment to employee satisfaction, this fintech company is at the forefront of the industry. This is a company that is truly passionate about creating a fantastic workplace culture, putting their people at the forefront of everything they do! 

ABOUT THE ROLE
An exciting opportunity has come up for an experienced Technical & Quality Consultant to join a high-performing team. In this role, you'll be responsible for leading quality assurance activities across customer service, underwriting and direct sales functions, ensuring compliance obligations are met while maintaining exceptional customer experiences. You'll partner with operational leaders, support training initiatives, leverage AI-driven ...