Quality Assurance Manager Insurance and Claims

The Opportunity

We are seeking an experienced Quality Assurance Manager to lead a Victorian-based audit and assurance program within a large and complex Personal Injury business.

Reporting to the Head of Operational Risk – Personal Injury, you will lead a high-performing QA team and play a critical role in ensuring regulatory and contractual compliance while driving continuous improvement and strengthening operational risk management across the business.

This is a highly visible leadership role with strong stakeholder engagement across internal leadership teams and external partners.

Key Responsibilities

• Lead and develop a team of Quality Assurance professionals
• Manage the end-to-end audit and assurance program for the Victorian business
• Deliver independent, objective assurance and actionable insights to stakeholders
• Identify emerging operational risks a...