Quality Assurance Manager

SUMMARY:
Drive operational excellence, strengthen quality governance, and lead service recovery within a high-performance financial services environment.

POSITION INFO:
We are engaging with experienced Quality Assurance Managers in Sandton, Gauteng for a leading organisation within the financial services sector. The successful candidate will be responsible for ensuring consistent service quality while improving operational efficiency, strengthening governance, and leading teams within a fast-paced, regulated environment.

Key Responsibilities:

• Oversee end-to-end quality assurance and service recovery functions to ensure consistent service excellence
• Drive process optimisation, operational efficiency, and continuous improvement initiatives
• Ensure compliance with governance frameworks, quality standards, and regulatory requirements
• Lead stakeholder engagement and client service excellen...