Quality Assurance Manager

THE JOB AT A GLANCE

The QA Manager role serves as the first line operational assurance provider, reporting to the Head of Quality Management and is responsible for leading and embedding a robust Quality Assurance capability across the Group's core operations to ensure consistent service delivery, operational excellence, regulatory compliance and superior customer outcomes. The role drives the implementation and continuous improvement of the Quality Assurance Framework, methodologies, standards, and governance practices, ensuring quality principles are integrated into day-to-day operations and strategic initiatives.

The incumbent will oversee the design, execution, and monitoring of quality assurance programmes, including transactional quality assessments, operational control testing, customer experience assurance, and operational performance reviews. Through data-driven insights and root cause analysis, the QA Manag...