Opportunity Description
Position Summary:
The Quality Assurance Specialist is responsible for implementing and maintaining effective programs to ensure compliance with applicable quality standards for all components of WeCARE operations. The position is also responsible for identifying, developing, coordinating and facilitating staff training programs designed to enhance operational efficiencies and program outcomes.
What You'll Do
+ Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services.
+ Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services.
+ Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement.
+ Design, execute and close preventive ...
The Quality Assurance Specialist is responsible for implementing and maintaining effective programs to ensure compliance with applicable quality standards for all components of WeCARE operations. The position is also responsible for identifying, developing, coordinating and facilitating staff training programs designed to enhance operational efficiencies and program outcomes.
What You'll Do
+ Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services.
+ Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services.
+ Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement.
+ Design, execute and close preventive ...
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