Quality Control & Operations Improvement Specialist, Rakuten Mobile Shop - Business Management Section, Business Operations Department, Area Business Supervisory Department

Description

Department Overview
This department is responsible for maintaining and improving service quality and compliance across Rakuten Mobile shops nationwide. In this position, you will manage and improve operational quality, including at retail locations and outsourced partners, to drive the standardization and enhancement of the customer experience.

Position:
Why We Hire
With the expansion of the Rakuten Mobile shop business, the importance of customer service quality, operational excellence, and compliance adherence at stores nationwide has grown significantly. To strengthen our quality management structure in line with the growth of our store network and operational systems, we are hiring new personnel to drive the standardization and continuous improvement of field operations, including at retail locations and outsourced partners.

Position Details
This position is responsible for mainta...