Quality Manager, Care Coordinator- Extra Care

Quality and Engagement Manager

Location: Feltham TW14, Extra Care Scheme / Supported Living Accommodation.

Salary: £32,305 + Benefits.

In addition to conventional Quality Management experience, this role can be suitable for an experienced Care Coordinator or Deputy Care Manager.

Responsibilities

• Quality Assurance & Compliance : Conduct regular audits and governance reviews to identify risks, ensure regulatory compliance, and support the implementation of improvement plans. Provide training, mentoring, and practical support to branch teams to enhance service quality and achieve high compliance levels.
• Customer Engagement : Act as the main point of contact for customer concerns and feedback, including Voice of the Customer reviews. Analyse feedback data, collaborate with the Branch Manager on improvements, and maintain a visible presence within the Extra Care Scheme to ensure ongoing customer satisfaction.
  Full-time Management & Operations