Quality Manager Travel Expedia Urgent

Job Title: Quality Manager

Account :Travel| Expedia /Quality Assurance

Work Location: Clark

Work Setup & Schedule: Onsite/Night Shift

Job Description :

 Monitors and evaluates the quality of inbound and/or outbound telephone calls

and other customer contact methods (e.g., email, chat) for accuracy and

adherence to quality standards.

 Documents on quality issues and performance measures for management

review.

 Provides information to assist in the feedback and formal education process of

individuals on the phone.

 Experienced Specialist in one specialized discipline as well as having a thorough

understanding of related disciplines.

 Will most often be a driving force behind the development of new solutions for

programs, complex projects, processes or activities.

 Serves as final decision/opinion maker in the area, coaches, mentors and trains

others in ...