Quality Service & Operations Lead (Airport Tenancy)

Changi Airports International Pte Ltd in Singapore is seeking an Assistant Manager for Quality Service Management in the Operations & Tenancy Management team. This role focuses on enhancing customer service quality across airside retail and F&B outlets, implementing initiatives to empower tenants’ frontline teams, and monitoring service performance.

The ideal candidate has a degree in relevant fields, at least 3 years of experience in customer service or related fields, and proficiency in Salesforce, SAP, and Power BI tools. A good team player with strong communication skills is essential to succeed in this role.